Order-to-Cash (O2C) & Customer Operations ERP Specialist
Configure quotation engines, credit limit check algorithms, availability-to-promise (ATP), dispatch logistics, revenue recognition, and billing cycles.
Program Overview & Executive Pedagogy
Master the customer-facing lifecycle of an enterprise. From capturing lead quotations and automated pricing rule engines to credit management, automated warehouse pick-pack dispatch, e-invoicing, debit/credit memos, and customer dispute resolution.
Unlike traditional software training that merely walks through UI screens, this program grounds you in actual enterprise operations: master data structures, integration protocols, multi-company accounting entities, and the formal implementation lifecycle.
Target Audience:
Sales Operations Managers, Commercial Executives, Customer Account Managers, and ERP Functional Analysts.
Prerequisites:
Basic understanding of commercial sales and billing workflows.
Week-by-Week Modular Syllabus
Click any module to explore topics and real-world business cases
Understanding corporate organizational units, database design, and vendor-neutral ERP frameworks.
- • Evolution from MRP to Cloud-Native ERP
- • Multi-Tier Client-Server Architecture
- • Master Data vs. Transactional Data Architecture
- • Defining Multi-Company Legal Entities & Operating Plants
- • Chart of Accounts Hierarchies & Currency Governance
- • Enterprise Security, Role-Based Access Control (RBAC) & Audit Trails
Live Enterprise Capstone & Certification
Industry-recognized credential valid across global consulting firms
To earn your Certified Order Fulfillment Systems Consultant (COF-SC), you will execute a complete corporate ERP simulation from scratch: setting up a multinational conglomerate with 3 operating entities, running 50+ intercompany transactions across procurement, warehouse, production, and accounts, and presenting your Business Blueprint before a panel of senior directors.
Includes 18% GST, Certification Exam & 1-Year LMS Access
Need Guidance from an Instructor?
Call our Admissions Desk directly to speak with an ERP Practice Director.